Terms and Conditions

PURCHASING INFORMATION

These terms and conditions apply to the sale of all products that we sell on our site. By ordering any products on this site you agree to be bound by these terms and conditions so please read carefully. If you refuse to accept them then you should not order any products from this site. Please print a copy for future reference.

*Prices online are as listed and may differ to in store pricing during SALE. SALE prices in store will only be available in store and CAN NOT be price matched with online product.

SHAKUHACHI ONLINE RETAIL AND SHAKUHACHI INSTORE RETAIL ARE SEPARATE ENTITIES AND ALL PURCHASES WILL BE TREATED AS SUCH

 

PRODUCT AVAILABILITY

Products available for purchase online are subject to availability. As necessary we reserve the right to limit the quantity of products we supply, supply only part of an order or to divide orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fulfill your order.

Please note the following product availability descriptions:

NEW ARRIVALS

Products that are currently in stock and available for order now

PRE ORDER

Products that will be available in the future as per the date on the description but can be booked in advance. They are often a limited product, and although we often encourage you to secure them, we also ask that you commit and are certain of your pre order. We do not take cancellations nor issue refunds on pre orders.

OUT OF STOCK

When item does not show specific sizes or only a few sizes, then the sizes not shown are unavailable for ordering and might not be reproduced in the future. You can check our PRE-ORDER page to book future stock, if and when available, or email our customer service here.

**In the case of inaccurate availability messages and the item being out of stock, you will be notified and your order cancelled, or a credit note awarded to you should you so choose.

ALTERATIONS 

All alterations of faulty garments on the customer's behalf must be first approved by our Online Department before Shakuhachi will accept the alteration fee. Shakuhachi has a maximum reimbursement fee for alterations of AUD $25.00. 

 

PRICING AND PAYMENT

Prices displayed on the site are stated in AUD dollars and include shipping, GST and any other applicable Australian taxes. We accept the following forms of payment:

MASTER CARD

VISA

PAYPAL

We do not accept AMEX