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SHIPPING POLICY

SHIPPING CHARGES / DELIVERY TIMES

Below are the shipping charges and delivery times (excluding public holidays)

AUSTRALIA: Flat rate for all orders is $10.00 

Delivery Times: 3-5 Business Days

NEW ZEALAND: Flat rate of $20.00 for Express TNT Express track able shipping 

Delivery Times: 4-7 Business Days

INTERNATIONAL: is a flat rate of $20.00 for TNT Express track able shipping.

Delivery Times: 4-7 Business Days

Please be sure to double check your day time address and contact details before confirming your order. Australian orders DO NOT require signature at time of delivery. 

All orders are well packaged with RA returns within 30 days. Conditions Apply** please review or terms and services. 

All orders are dispatched with tracking numbers via email updates. 

For further questions or special request please do not hesitate to contact our online service team:

Phone: +61 (0)2 8068 9951 or we use our live chat. 

General Enquiries: admin@shakuhachi.net
Dispatch and Returns Enquiries: admin@shakuhachi.net

We do not operate on Public Holidays or outside of business hours. 

Orders to United Arab Emirates must include a PO Box number for a successful delivery. Shakuhachi does not take responsibility for orders that are unable to be delivered. 

* customer is responsible for extra shipping charges

TRACKING:

Upon shipment, you will receive a shipment confirmation email with your tracking number and details. For domestic orders via Australian Post you can log on here to track your package. For TNT deliveries you can track your parcel via TNT here.

 

 

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