Shipping Info

SHIPPING

AUSTRALIA

Domestic flat rate for all orders is AUD $15.00. 

Orders within Australia received are delivered by Express Post (Australia Post) and will be dispatched within 3-5 business days* (*subject to availability and delivery schedules from Australia Post). 

Please note: During sale period orders may take up to ten to fifteen business days to be dispatched plus delivery time. 

Pre orders are made to order and full payment is required at time of purchase. You will receive a dispatch notification as soon as they are produced. The estimated delivery date can be found on the product page.

Please be sure to double check your day time address and contact details before confirming your order. Australian orders DO NOT require signature at time of delivery. Shakuhachi does not take responsibility for missing parcels delivered to the correct delivery address.

All orders are well packaged and you will receive a tracking number and details via email once dispatched. 

For further questions please contact our online team:

Phone: +61 (0)2 8068 9951

General Enquiries: admin@shakuhachi.net
Dispatch and Returns Enquiries: admin@shakuhachi.net

 * Australian capital, metropolitan and major regional areas apply. Delivery can take up to seven business days for remote districts and post codes of 6005 and above (East Coast Operations). Due peak periods delivery may be delayed and our customer care will keep you up to date. 

We do not operate on Public Holidays or outside of business hours. 

 

INTERNATIONAL

Standard orders are delivered by Australia Post Postal Service and will arrive within 7-30 business days (depending on customs processing in delivery country). 

 Postage Rates: 

New Zealand: AUD $20.00 Standard Shipping | AUD $40.00 Express Shipping

Saudi Arabia: AUD $70.00 Express Shipping 

Please note: If you wish to use standard shipping please email admin@shakuhachi.net. Successful delivery of standard shipping orders are the responsibility of the customer.

Orders to United Arab Emirates must include a PO Box number for a successful delivery. Shakuhachi does not take responsibility for orders that are unable to be delivered. 

Rest of the world: AUD $30.00 flat rate

International express shipping quote available on request. Please email: admin@shakuhachi.net

* customer is responsible for extra shipping charges

 

TRACKING

 

Please note: During sale period orders may take up to fifteen business days to be dispatched plus delivery time. 

 

Please be sure to double check your day time address and contact details before confirming your order. For orders placed through EMS signature is not required and Shakuhachi does not take responsibility for items delivered to the correct delivery address. For express shipping recipients must sign upon delivery. Once signed Shakuhachi does not take responsibility for missing orders.

 

Orders are well packaged and you will receive a tracking number and details via email once dispatched. 

 

For further questions please contact our online team:

Phone: +61 (0)2 8068 9051
General Enquiries: admin@shakuhachi.net
Dispatch Enquiries: admin@shakuhachi.net

Please note: During sales period our Customer Service team may take up to 72 hours to get back to you. 

 

We do not operate on Australian Public Holidays or outside of business hours. 

We do not offer shipping to P.O. boxes or APO/FPO addresses at this time. Please do not put a PO box as your shipping address. 

 

DOMESTIC

Upon shipment, you will receive a shipment confirmation email with your tracking number and details. For domestic orders via Australian Post you can log on here to track your package. For three hour courier deliveries you can track your parcel via Inter Parcel here

 

INTERNATIONAL

For standard International delivery you will be able to track your parcel via your countries EMS postal service website once it clears customs. Please note, this may take up to thirty business days. If you chose our International Express Courier Service you are able to track your parcel through Inter Parcel here