NEW SHIPPING POLICY
AUSTRALIA: Flat rate for all orders is $10.00
NEW ZEALAND: Flat rate of $20.00 for Express TNT Express track able shipping
INTERNATIONAL: is a flat rate of $20.00 for TNT Express track able shipping.
All orders are delivered express delivery via TNT or Express Post. Orders are dispatched within our new 48 HOUR policy or your shipping money back. Note: 48 hrs over business days only* Some products are subjected to availability at the time of purchase. A clear delivery date is noted on the product page.
( Our new team will strive to get your order out the very next business day)
Please be sure to double check your day time address and contact details before confirming your order. Australian orders DO NOT require signature at time of delivery.
All orders are well packaged with free RA returns within 30 days. Conditions Apply** please review or terms and services.
All orders are dispatched with tracking numbers via email updates.
For further questions or special request please do not hesitate to contact our online service team:
Phone: +61 (0)2 8068 9951 or we use our live chat.
General Enquiries: email@example.com
Dispatch and Returns Enquiries: firstname.lastname@example.org
We do not operate on Public Holidays or outside of business hours.
Orders to United Arab Emirates must include a PO Box number for a successful delivery. Shakuhachi does not take responsibility for orders that are unable to be delivered.
* customer is responsible for extra shipping charges
Upon shipment, you will receive a shipment confirmation email with your tracking number and details. For domestic orders via Australian Post you can log on here to track your package. For TNT deliveries you can track your parcel via TNT here.