Returns

ORDER FULFILLMENT

Orders are processed within 2-3 business days, Monday to Friday, excluding holidays. Orders placed on weekends and holidays will be processed the next business day subject to availability.

Please note: During sales periods dispatch can take 10-15 business days plus delivery time.

If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. You will receive a shipment confirmation email with the shipping tracking number.

For any and all RETURNS, REFUNDS, CREDIT NOTES or EXCHANGES, please take care to follow the below requirements:

- We only offer CREDIT NOTES or EXCHANGES unless faulty

- Return postage will only be reimbursed if the item is faulty or there is an error on our behalf. Maximum amount for postage reimbursement is AUD $25.00.

- Please fill out our RETURNS form which , is included in your   package and post back with your return

  • Please keep proof of transaction (i.e. invoice or receipt)

  • Tags must be intact
  • Please keep all email communication with our online customer service at admin@shakuhachi.net

  • We do not take responsibility for an item that has been mistreated by consumer, please check that you read our CARE labels carefully and correctly.

  • Sales are always final on pre orders, markdowns, sale items, special orders, swimwear, shoes and jewellery.

We do not offer refunds due to sizing, please use our sizing chart as a rough guide only.

AFTER 30 DAYS ALL SALES ARE FINAL.

PLEASE NOTE: ALL ITEMS BOUGHT ON SALE OR WITH A DISCOUNT CODE ARE FINAL SALE AND CANNOT BE RETURNED FOR A CREDIT NOTE, EXCHANGE OR REFUND UNLESS FAULTY.

WAREHOUSE SALE ITEMS ARE STRICTLY FINAL SALE. 

DUE TO HYGIENE ISSUES THERE ARE NO RETURNS/EXCHANGES ON  SWIMWEAR OR UNDERWEAR

UNAPPROVED ITEMS RETURNED WITHOUT PRIOR NOTIFICATION ARE NOT THE RESPONSIBILITY OF SHAKUHACHI ONLINE

CREDIT NOTES are awarded after the return item has been received by shakuhachi, and is valid for a period of 6 months after issue date. Please keep any and all email references regarding credit notes. 

RETURNS

Unsatisfactory merchandise in sellable condition with all original tags attached may be exchanged or returned for a CREDIT NOTE only.

*SWIMWEAR, SHOES and ACCESSORIES can not be RETURNED unless there is a production fault

REFUNDS Any and all faulty items (i.e. with unintentional holes, running dye, torn hem, etc.) bought online through our site and are not the result of customer mistreatment are refundable. Photos of faulty items must be firstly approved by admin@shakuhachi.net before the refund can be processed. Please note: once the item has been received back refunds can take up to seven business days to be processed. You will then receive a refund receipt via email.

EXCHANGES

In the event that item does not meet customer size requirement it may be returned and exchanged with the same item but in a different size. This does not include sale or promotional product.

If item does not have the exchangeable size in stock then a credit note will be issued.

Please keep proof of transaction (i.e. invoice, etc.) and notify our customer service within 30 days of receiving item. Tags must be intact.

No reimbursement on postage costs for returned items unless the item is faulty.

Please contact admin@shakuhachi.net for further details. 

**Refunds on faulty items bought through sites or stores other than Shakuhachi are the sole responsibility of the company selling the item and are not the responsibility of Shakuhachi.  

 

ALTERATIONS 

All alterations of faulty garments on the customer's behalf must be first approved by our Online Department before Shakuhachi will accept the alteration fee. Shakuhachi has a maximum reimbursement fee for alterations of AUD $25.00.